1. Cancelling or rescheduling a single visit
Caregiver already dispatched, at the door, or no one available at the address: the full visit price applies.
To cancel or reschedule, message us on WhatsApp or use our contact form. The time we receive your message is the cancellation time.
2. Cancellation by Noble Hands
If we cannot serve a confirmed visit (caregiver unavailability, safety issue, or events beyond our control), we will:
- offer a replacement caregiver or a rescheduled visit at no extra cost; or
- if neither works for you, refund the full amount paid for that visit, or credit it to your package.
No further compensation is payable for a cancelled visit beyond this refund or credit.
3. Pre-paid packages
- Cooling-off: you may cancel a package within 48 hours of purchase for a full refund, provided no visit has been used.
- Mid-package cancellation: you may cancel at any time with 7 days' notice. We refund the value of unused visits at the package rate, less a processing charge of 5% of the refundable amount, capped at ₹2,000. Completed visits are charged at the package rate, not at the higher single-visit rate.
- Package validity: unused visits lapse at the end of the validity period stated at purchase, unless extended by us in writing. Lapsed visits are not refundable.
- Termination by Noble Hands for breach (safety, abuse, non-solicitation, or unlawful demands): unused visits are refunded pro-rata, and the processing charge applies.
4. Panel services (nursing, physiotherapy)
Visits by independent panel practitioners are coordinated per visit. The cancellation windows in Section 1 apply. Once a panel practitioner has rendered a visit, that visit fee is not refundable. Raise any concern about a panel visit with us within 48 hours; we will take it up with the practitioner and adjust future coordination.
5. What is not refundable
- Completed visits and services already rendered.
- Late-cancellation and no-access charges under Section 1.
- Lapsed package visits after the validity period.
- Charges for third-party services already incurred on your instruction.
6. How refunds are paid
Approved refunds are made to the original payment method within 7 to 10 business days of approval. Where the original method is unavailable, we will agree an alternative, such as a bank transfer, after verification. We may require basic identity or payment verification before releasing a refund.
7. Service concerns and goodwill credits
If a visit falls materially short of our standards, tell us within 48 hours. After review, we may at our discretion re-perform the visit, credit it, or refund it. This does not create an entitlement to a refund for concerns raised later or without reasonable basis.
8. Contact and refund requests
Noble Hands Private Limited
Palm Villa, Flat 2A, Mukundapur, Kolkata 700099, West Bengal, India
Phone: +91 90070 06645
Online: noblehands.in/contact.html
Refund requests and related grievances are handled through a single channel:
Refund requestMark your message “Refund request” and include your booking reference via our contact form. We acknowledge within 2 working days and aim to resolve within 15 days.
Contact form