1. Shipping
Noble Hands does not sell or ship physical goods. There are no shipping charges, no couriers, no tracking numbers, and no delivery addresses in the postal sense.
What we deliver is a service, in person, at the care recipient's home in Kolkata. Everything below explains how that delivery works: where we serve, how quickly a service starts, how a caregiver is assigned, and how you can exchange one service for another inside a package you have already paid for.
2. Service area
We currently serve select localities in Kolkata. Serviceability is confirmed at the time of booking, based on the care recipient's address. If an address moves outside our service area mid-package, we will refund unused visits under the Cancellation & Refund Policy.
3. How service delivery works
- Booking confirmation: we confirm serviceability, scope, schedule, and price in writing (WhatsApp or email) within 24 hours of your request. A booking is live only after our confirmation.
- Caregiver assignment: Noble Hands assigns a trained caregiver suited to the care needs described. For ongoing care we aim for continuity, but assignment, scheduling, and replacement remain at our discretion, and your agreement is with Noble Hands, not with an individual caregiver.
- Identity verification: every caregiver carries Noble Hands identification. You will receive the assigned caregiver's name, and photo where available, before the first visit. Please verify identity at the door.
- Visit conduct: caregivers work to Noble Hands' standard operating procedures for visit conduct, hygiene, safety, documentation, and communication. Visits begin and end at the scheduled times; material delays will be communicated to you.
- Visit confirmation and updates: we confirm completed visits and share updates through your chosen channel, typically WhatsApp.
- What caregivers do not do: clinical or medical procedures, handling of cash or valuables outside a documented process, and tasks outside the agreed scope. Nursing and physiotherapy are delivered by independent panel practitioners coordinated per visit.
4. Timelines
| Step | Standard timeline |
|---|---|
| Booking confirmation | Within 24 hours of request |
| First visit (new client) | Within 2 to 4 days of confirmation, subject to assessment needs |
| Replacement caregiver, if requested | Within 48 to 72 hours |
| Panel practitioner visit (nursing or physiotherapy) | Typically within 2 to 3 days, subject to availability |
Timelines may vary during high demand or events beyond our control; we will keep you informed.
5. Scope exchange within a package
Care needs change, and the package should be able to change with them. Within an active pre-paid package you may:
- Exchange equivalent services: swap unused visits for another service at the same catalogue price — for example, companionship visits for check-in visits — with 48 hours' notice, at no charge.
- Upgrade: move unused visits to a higher-priced service by paying the published price difference per visit.
- Downgrade: move unused visits to a lower-priced service; the difference is retained as service credit within the same package validity. It is not refunded in cash, except on full cancellation under the Cancellation & Refund Policy.
- Limits: exchanges apply to unused visits only, within the package validity period, and are subject to serviceability of the new scope. A material change in care needs — for example, needs that become clinical — may require reassessment, and some needs may fall outside what Noble Hands can serve.
6. Caregiver replacement
If a caregiver is not the right fit, tell us — no justification needed. We will arrange a replacement within the timeline in Section 4. Repeated replacement requests aimed at selecting a specific individual for engagement outside Noble Hands are not permitted; see the non-solicitation clause in our Terms of Service.
7. Access and delivery failure
If our caregiver cannot access the address at the scheduled time — no response, entry refused, or unsafe conditions — the visit is treated as delivered for billing purposes after reasonable attempts to reach you. Please keep your contact number reachable around visit times.
8. Contact and scheduling queries
Noble Hands Private Limited
Palm Villa, Flat 2A, Mukundapur, Kolkata 700099, West Bengal, India
Phone: +91 90070 06645
Online: noblehands.in/contact.html
Scheduling changes, scope exchanges, and related queries are handled through a single channel:
Scheduling & scope changesUse our contact form or message us on WhatsApp using the number published on our contact page.
Contact form